In today’s fast-paced digital world, customers have infinite choice. Their willingness to continue using your product or service is dependent on the quality of the experiences you deliver. That’s why unitQ, the leader in real time customer feedback software, is recognizing companies and their Product, Engineering, and Customer Experience leaders, who have excelled in providing high quality products, services and experiences.
The unitQ Quality Excellence Awards take an insider’s look at what it means to drive high quality experiences by using proprietary AI and ML algorithms to translate, categorize and summarize 22,225,825 pieces of publicly available Google Play Store and Apple App Store user reviews for 5,318 of Android and iOS’s top mobile applications in Spring 2023.
Read about the Spring 2023 Top 50 Quality Excellence Awards winners in more detail.
The data from public user reviews, which is just one of many customer feedback sources that unitQ analyzes, surfaces key insights into Quality Issues, a type of user feedback that identifies a defect or other deficiency in a product, service, or experience that arises when the user experience does not match user expectations, therefore creating user friction.
Of these 5,318 applications analyzed by unitQs proprietary AI, unitQ is pleased to announce the 50 Leaders of the unitQ Quality Excellence Award receiving a Good to Epic unitQ Score.
Want to see how your organization compares? Click here to get your free unitQ Score.
*The unitQ Score is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company’s users reporting a frictionless experience with their product or service. A unitQ Score of 90 means that for every 100 reviews, just 10 of these reviews surfaced a Quality Issue.
Setting new benchmarks for quality excellence
The winners of the unitQ Quality Excellence Awards have not only raised the bar for quality, but have also demonstrated unparalleled dedication to continuous improvement to maintain high user satisfaction, and embody the principle that quality is not merely a one time act, but a daily habit.
unitQ’s recognition of these outstanding individuals provides inspiration and motivation for organizations across industries to prioritize quality by listening to and acting on their user feedback in the pursuit of quality products and customer satisfaction. The Spring 2023 unitQ Quality Excellence Awards highlight the vital role that these individuals play in enhancing the customer experience and shaping the future of their respective sectors.
By prioritizing user-centricity, continuous improvement, and constant innovation, these individuals spanning Product, Engineering, and Customer Experience have earned their place at the forefront of their respective sectors, helping their companies earn a unitQ Quality Excellence Award.
Celebrating the Quality Excellence innovators and their workplaces
About unitQ
As the leading real-time customer feedback platform, unitQ empowers companies with AI-powered actionable insights from user feedback to craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Customer-centric companies like Spotify, Bumble, Pinterest, Chime and HelloFresh rely on unitQ for actionable insights to drive growth, reduce churn and build brand loyalty.
Want to see how your organization compares? Click
here to get your free unitQ Score or see this year’s Spring 2023 Top 50 Quality Excellence Awards’ winners in more detail.
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Christopher Bryan is Director of Product Marketing at unitQ.
