In the modern digital landscape, where customer choices are vast and ever-changing, the commitment to your organization’s offerings hinges on the caliber of experiences you provide. Recognizing this, unitQ, the leader in Quality Automation, is honoring organizations and their key leaders in Product, Engineering and Customer Experience for their exceptional delivery of top-tier products, services and experiences.
The unitQ Quality Excellence Awards produced the honorees by taking a deep dive into what it means to deliver superior quality experiences by employing unitQ proprietary AI and ML technologies to interpret, organize and condense over 21.5 million user reviews from the Google Play Store and Apple App Store. This analysis covers 4,465 of the most prominent Android and iOS mobile applications, providing an in-depth evaluation during Fall 2023.
*Discover more about the Fall 2023 Top 50 Quality Excellence Awards recipients.
This initiative highlights the importance of user feedback, particularly Quality Issues, which spotlight discrepancies between user expectations and actual experiences, leading to friction. unitQ’s advanced AI systems analyzed these issues users reported in app store reviews across the top applications to distinguish the companies that achieved a unitQ Score ranging from Good to Epic during Fall 2023.
*The unitQ Score is an impartial, machine-generated score reflecting the proportion of users reporting a seamless experience with a company’s product or service. For instance, a score of 90 implies that only 10 out of every 100 user reviews indicated a Quality Issue.
Curious about how your organization measures up? Click here for a complimentary unitQ Score assessment.
Redefining standards of quality excellence
The individual recipients of the unitQ Quality Excellence Awards have not just elevated standards for quality. They’ve also shown a remarkable commitment to continual enhancement and maintaining high user satisfaction. These awards underscore the notion that quality is an ongoing commitment, not just a one-off effort.
Through these awards, unitQ aims to inspire and drive companies across all verticals to focus on quality by actively responding to user feedback. The Fall 2023 unitQ Quality Excellence Awards underscore the critical role these individuals play in advancing customer experience and shaping the future of their fields.
By focusing on user-centric approaches, continuous improvement and innovation, these leaders across Product, Engineering, and Customer Experience have secured their positions as pioneers in their industries, contributing to their companies’ recognition with a unitQ Quality Excellence Award.
Celebrating the Quality Excellence innovators and their workplaces
About unitQ
As the leading Quality Automation platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Category-leading companies like Spotify, Bumble, Pinterest, Udemy and HelloFresh rely on unitQ to drive growth, reduce churn and build brand loyalty.
With unitQ customer feedback software, including unitQ GPT, you can discover quality issues at the same time as your users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Drill into the root causes of these issues by source, platform, device, customer segment and more.
Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today!
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Christopher Bryan is Director of Product Marketing at unitQ
