Microsoft Teams is the ultimate messaging app for organizations — a workspace for real-time collaboration and communication, meetings, file and app sharing, and even the occasional emoji! It’s all in one place, all in the open and all accessible to more than 270 million active users globally.
And rolling out now, the unitQ+Microsoft Teams integration is making this ubiquitous messaging app and the unitQ Voice-of-the-Customer platform even more powerful!
When you integrate Microsoft Teams with unitQ, your organization gets even more superpowers to monitor your organization’s customer experience in real time — and the capabilities to respond accordingly.
unitQ provides organizations with a single source of truth in real time for all user feedback, whether it comes from app store ratings, online reviews, social media posts or support tickets. When integrated with unitQ, Microsoft Teams empowers organizations to be instantly notified about any type of user feedback — like trending or spiking issues, and when new bugs or other issues are impacting the customer experience along any touchpoint.
Instant alerting is crucial
An organization’s customers are the ones using their products and services on a daily basis. Customers have a unique perspective on bugs, updates, and usability issues in various languages and configurations, across different platforms and devices — in real time.
By getting real-time alerts to issues from unitQ, organizations can address and fix problems identified by their customer base. Organizations that do this can improve key performance indicators, increase customer satisfaction, boost ratings in app stores, attract new users, generate new revenue and maintain a positive brand reputation.
Not a Microsoft Teams user?
Don’t fret it if your organization doesn’t use Microsoft Teams. Our Slack integration, as well as our PagerDuty integration, provide unitQ customers with enhanced Voice-of-the-Customer alerting superpowers, too!
About unitQ
unitQ is an advanced Voice-of-the-Customer platform that provides AI-powered, actionable insights from user feedback to empower organizations to craft high-quality products, services and experiences across every touchpoint of the customer journey.
Category-leading companies like Bumble, Chime, HelloFresh, Pinterest, PrizePicks, Spotify and others rely on unitQ to drive growth, reduce churn, and build brand loyalty. Want to know what users think about your organization? Get a free AI-driven CX report. To learn more about unitQ, request a demo.
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David Kravets is Senior Content Marketing Manager for unitQ
